Five months later and I am still having issues but can’t seek further medical treatment because they refuse to fully pay my prior medical expenses. Apparently, their claims person has no clue about speed/velocity, angle of impact, and other factors that can cause injury. They have everything on video but claim that the panel was not heavy and because it is hinged it could not have damaged my feet even though they have my medical records and doctors statement showing swelling and bruising months after the incident and the doctor’s notation that it was most likely a stress fracture. They refuse to fully reimburse me for all my medical expenses and missed work among other expenses I had because it was painful to walk. My feet were injured and I had to eventuality seek medical care and missed work. I was treated as if I was a bother and dismissed by both the casino and later their claims rep. The floor supervisor saw the redness and discoloration on both my feet but never asked about making an incident report and didn’t seem to care that I was limping and in pain.
Apparently, the panel had a faulty or broken lock (according to the supervisor that helped me). In April 2021, I was playing a machine at Gun Lake Casio when a metal access panel popped open and hit my feet.
